Master in International Tourism, Hospitality and Event Management (Anno Accademico 2023/2024)

Hospitality Operations Management

CFU: 10

Lingua contenuti:Inglese

Descrizione dell'insegnamento

This module is designed to emphasise the strategic importance of operations management to the overall performance of hospitality organisations. This module provides the student with the opportunity to practice operational management skills and apply theoretical concepts in real life situations.

Scopi

The aims of this module are to encourage students to:

Develop and be able to demonstrate a clear understanding of the importance of operations management to performance of firms in hospitality industry.
Analyse the range of approaches to managing operations in hospitality organisations.
Critically assess different systems of managing productivity being used and suggest ways of improving service delivery within organisations.
Apply theoretical concepts practically in real scenarios.

Docente

Nessun Docente attualmente disponibile per questo corso

Elenco delle lezioni

• Lezione n. 1: INTRODUCTION TO THE MODULE		Marios Mexexiadis
• Lezione n. 2: DIMENSIONS OF TOURISM		Marios Mexexiadis
• Lezione n. 3: UNDERSTANDING THE EXTERNAL ENVIRONMENT		Marios Mexexiadis
• Lezione n. 4: OPERATIONS MANAGEMENT – DESIGN		Marios Mexexiadis
• Lezione n. 5: OPERATIONS MANAGEMENT – CAPACITY AND PRODUCTIVITY		Marios Mexexiadis
• Lezione n. 6: OPERATIONS MANAGEMENT – REVENUE AND YIELD MANAGEMENT		Marios Mexexiadis
• Lezione n. 7: OPERATIONS MANAGEMENT – FORECASTING AND PLANNING		Marios Mexexiadis
• Lezione n. 8: DEVELOPING OPERATIONS STRATEGY		Marios Mexexiadis
• Lezione n. 9: FOOD & BEVERAGE MANAGEMENT		Marios Mexexiadis
• Lezione n. 10: INFORMATION SYSTEMS AND TECHNOLOGIES IN HOSPITALITY OPERATIONS		Marios Mexexiadis
• Lezione n. 11: FRONT OFFICE OPERATIONS		Marios Mexexiadis
• Lezione n. 12: FUNDAMENTALS OF HOUSEKEEPING OPERATIONS		Marios Mexexiadis
• Lezione n. 13: HOSPITALITY HUMAN RESOURCES MANAGEMENT		Marios Mexexiadis
• Lezione n. 14: LINKING OPERATIONS MANAGEMENT AND OTHER BUSINESS FUNCTIONS		Marios Mexexiadis
• Lezione n. 15: FUTURE TRENDS IN HOSPITALITY OPERATIONS		Marios Mexexiadis

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Master in International Tourism, Hospitality and Event Management (Anno Accademico 2023/2024)

Hospitality Operations Management